Apical Dynamics Limited
Deleting your data
How to get your account and your records removed, what happens when you do, and the few things we have to keep.
Last updated 22 September 2026. In effect from 22 September 2026.
How to ask
Email yourtech@apicaldynamics.com from the address on the account, and say which application it is and whether you want the whole account gone or only particular records.
We will confirm within seventy two hours that we have received it, and we will not ask you to justify the request or sit through an offer to stay.
If you cannot email from the address on the account, write from any address and we will find another way to establish that the account is yours.
What gets deleted
When you ask us to delete your account, we remove:
- Your sign in details, including your email address and password hash.
- Your name and profile.
- Records you created, where you are the only person they belong to.
- Photographs you uploaded.
- Any message you sent us through the contact form on this website.
If you share a farm with other people
Read this part before you ask, because a farm account belongs to more people than you.
If you are a member of someone else’s farm, we remove you and your personal details. The work records stay with the farm, because they are the farm owner’s records of what happened on their land, and removing them would take away someone else’s history. Where a record has to show who did something, your name is replaced with a removed user marker.
If you are the owner of a farm, deleting the farm deletes everything in it, for everybody on it. Tell them first. Ask us for an export before you do it, and we will get you one.
diagnosticaMD
diagnosticaMD does not currently keep a record of what you enter, so there is nothing stored for us to delete. If we add saved case histories, this page will explain how to remove them before that feature is released.
What we have to keep, and for how long
A small amount survives deletion. Here is what, and why.
| What | Why | How long |
|---|---|---|
| Records the law requires us to keep, such as anything bearing on tax or company obligations | We do not have a choice | The period Zambian law specifies |
| Work records on a farm you were a member of but did not own | They are the farm owner’s records, not ours to destroy | Until the farm owner deletes the farm |
| Backups | Backups are written in a block and cannot have one account picked out of them | Overwritten on the normal backup cycle, within thirty days |
| Server logs held by our hosting providers | Keeping the service up and defending it from abuse | The provider’s own retention period, typically a short number of days |
Anything held in a backup is not restored into service. It sits there until the backup is overwritten.
How long it takes
| Stage | When |
|---|---|
| We confirm we have your request | Within 72 hours |
| Live data removed | Within 30 days |
| Backups overwritten | Within 30 days of the live deletion |
| We confirm it is done | Once the live data is gone |
Getting a copy first
You can export your finance records to PDF or Excel from within Agrinora at any time. For everything else, ask us for a full export before you ask for deletion. We will send it in a format you can open, and deletion is not started until you confirm you have it.
Questions about any of this go to yourtech@apicaldynamics.com, and a person will answer.